FAQs

Arena Black Car

  • What is a black car service?

    A black car service provides premium transportation with professional chauffeurs using high-end vehicles, typically black sedans or SUVs. This service is commonly utilized for corporate travel, airport transfers, special events, and other occasions requiring comfortable and professional transportation.

  • Are you licensed & insured?

    Yes, we are fully licensed and insured through the Nassau County and Suffolk County Taxi and Limousine Association, ensuring our compliance with all local regulations and providing peace of mind for our clients.

  • What types of vehicles do you offer?

    Our fleet includes the Chevrolet Suburban RST, GMC Yukon Denali XL, and Chevrolet Traverse Red Line Edition, offering a range of luxurious and spacious options for our clients.

  • Do you offer airport pickups and drop-offs?

    We do provide airport transfer services. Our team closely monitors flight schedules to ensure punctual pickups, and we offer convenient curbside service for both arrivals and departures.

  • What if my flight is delayed?

    In the event of a flight delay, there's no need for concern. We track flights in real-time and adjust our pickup times accordingly. You don't need to contact us about changes to your flight schedule.

  • What's your cancellation policy?

    Our policy allows for free cancellations when made at least 24 hours prior to the scheduled pickup time. Cancellations made less than 24 hours before the scheduled time or no-shows may incur fees.

  • Do you offer hourly service?

    Yes, we provide hourly chauffeur services. This option is ideal for events, business meetings, or customized travel itineraries that require flexible transportation.

  • Is tipping included?

    Gratuities are not included in our rates. For our services, a tip of 15-20% of the total fare is customary. For exceptional service, such as navigating challenging traffic conditions or providing particularly attentive care, an additional 10-15% tip may be considered appropriate.

  • Do you offer corporate accounts or group transportation?

    We do offer specialized services for corporate clients. This includes dedicated account management, consolidated billing options, and comprehensive logistics planning for group transportation and events.

  • Do you offer limousines for transportation?

    While limousines are not part of our standard fleet, we can arrange specialty vehicles upon request, subject to availability. Please contact us for more information about these options.